Romtec Utilities makes sure that for owners, contractors, engineers, or developers each pump station we provide is correct from start to finish. A major part of helping our customers get complete and functional pumping systems is by providing on-site services during critical stages of your project. Our on-site services are performed by experienced field technicians who make sure each project is completed quickly and correctly. With a Romtec Utilities pumping system, you get an on-site construction adviser, start-up technician, and system training technician.
Romtec Utilities delivers the complete packaged system after your pump station is designed and manufactured. When the package arrives, we send an adviser to your job site to help you during the construction and installation process. There are a lot of details to consider when installing a pumping system. Our adviser is onsite simply to advise the installing contractor of best practices and helpful considerations. Providing this service helps the installation process by having an experienced and knowledgeable representative onsite to assist with any unforeseen, unusual, or unfamiliar circumstances.
Every pump and lift station from Romtec Utilities is started-up by one of our field technicians. Start-up services are an extremely valuable resource for pump station owners and operators because our technician can identify the condition of the pumping system at its start. During system start-up, the pumps, control panel, level sensors, alarms, valves, meters, and all the other system components are tested to ensure their proper function. This allows our technician to evaluate the complete system and diagnose any potential problems before the system is commissioned into full service. Once the pumping system is started-up by our technician, Romtec Utilities warranties the entire system. This gives both Romtec Utilities and the owner a guarantee that the system is operating as designed.
The final on-site service that is provided by Romtec Utilities is staff and operation training. We provide this service to the operators of the system even if they are not our direct customer. A common scenario is a developer installing a lift station that will be transferred to a municipality after the development is complete. Romtec Utilities will train the municipal operators as a complementary service to ensure the long-term functionality and reliability of the system. This training is provided for direct customers also. In industrial applications, a pumping system is often integrated into an existing SCADA system. Our training makes sure that the industrial operators understand how the system and the programming function so that they can manage all future activities of the system and its controls.
There is one additional on-site service that can be provided by Romtec Utilities in specific situations and that is a field design evaluation. Most commonly, this type of service is provided during pump and lift station retrofits or rehabilitation. In these situations, it can be valuable to have one of our engineers onsite to evaluate the existing system and to develop a plan for how to proceed. This can also be helpful on certain industrial projects that have tight space restrictions with regards to existing systems. Romtec Utilities will provide these on-site design services to make sure our system will integrate with the existing infrastructure without causing any problems.
Providing on-site services is just one of the advantages of getting a pump or lift station system from Romtec Utilities. These services benefit our customers whether you’re an owner, contractor, engineer, or developer by ensuring that each project has pumping system expertise available onsite during critical stages of the project. Learn more about Romtec Utilities’ complete field services by contacting us or by visiting our technical information library.